birdrousta
Well-known member
In this particular case, we never got to the point where I was returning to Swarovski. The seller and I came to an agreement and he has the binoculars back and I have reimbursed his shipping cost.
I wasn't interested in waiting a couple of months to be able to use these, and I didn't get a warm fuzzy from the call with Swarovski - I didn't come away from the call feeling that they were terribly interested in understanding the problem, and the air of not quite getting it didn't help.
I'm sure they could have been repaired but might have needed to be repaired again later, and I wasn't going to ask for a set of loaners as the nth owner and without knowing the history.
I probably won't buy optics on a general auction site again. I bought my partner's Nikons on cloudynights, and I'd trust optics I bought there or here not to be oversold, but I bought a telescope on ebay that needed what amounted to a repair on delivery. It wasn't big - disassemble the lens cell, mark the lenses to get them facing the right way on reassembly and carefully clean. I did it myself and am OK with it.
With a telescope, you can do that, with binoculars, I at least can't.
I'll keep an eye out on the local craigslist to see if anyone is trying to unload binoculars I can actually look through ahead of tax time as well as here and at CN.
I wasn't interested in waiting a couple of months to be able to use these, and I didn't get a warm fuzzy from the call with Swarovski - I didn't come away from the call feeling that they were terribly interested in understanding the problem, and the air of not quite getting it didn't help.
I'm sure they could have been repaired but might have needed to be repaired again later, and I wasn't going to ask for a set of loaners as the nth owner and without knowing the history.
I probably won't buy optics on a general auction site again. I bought my partner's Nikons on cloudynights, and I'd trust optics I bought there or here not to be oversold, but I bought a telescope on ebay that needed what amounted to a repair on delivery. It wasn't big - disassemble the lens cell, mark the lenses to get them facing the right way on reassembly and carefully clean. I did it myself and am OK with it.
With a telescope, you can do that, with binoculars, I at least can't.
I'll keep an eye out on the local craigslist to see if anyone is trying to unload binoculars I can actually look through ahead of tax time as well as here and at CN.