Hello Everyone, A word of warning about Kowa optics, I bought a new Genesis 8x33 binocular 2 years ago , I had a accident where the binoculars were hit and now off collimation and need repair. However Kowa is giving me nothing but stress and problems and a run around refusing to repair my binoculars. I sent 3 days worth of emails 3 days of phone calls and no help , just lousy customer service , they are nice binoculars but if you need help with a repair forget it!. Kowa does not stand by thier products anymore they do not even hire opticians to repair a product , they just give excuses with no help . I will never buy a Kowa product ever again , I just ordered a Zeiss FL 8x32 that will be my binocular now , I heard Swarovski has the best customer service. Anyone else have this problem with Kowa before?.