Hi, Mark,
Who's pretending? Because I don't beat around the bush a lot or act like I'm ashamed of knowing what I'm talking about, I'm sometimes taken as rude, arrogant, or condescending. 'Fact is I just try to be helpful.
Suppose a fellow goes to a crafts store to buy some "blue" oil paint. The sales person might ask him if he's talking about: azure blue, phthalo blue, Cerulean blue, cobalt blue, Prussian blue, ultramarine blue, or one of more a dozen other pigments. New to painting, the customer gets angry because he just wants "blue" and thinks the salesperson is trying to make life difficult. Is it the salesperson's fault the customer is not as yet experienced enough to be more precise in his wants? It is not. But, who takes the heat for the confusion? Is it the one who actually understands the options or the one who doesn't?
And, what if the salesperson recognizes the problem and immediately hands the fellow a tube of Prussian blue to solve TODAY'S problem? It may become TOMORROW'S problem if the customer gets home and realizes what he really needed for his sky was Cerulean blue but doesn't know a bit of titanium white could solve THAT problem. The one who tried desperately to help is once again the butt of the customer's frustration.
Jan is in retail optical goods. You might ask him if I am not accurate about similar situations in binoculars. :cat:
Bill