Swarovski Testimonial (1 Viewer)

R

Raptor

Well-known member

• Aug 11, 2004

• #1

Just thought I would share this with anyone considering Swarovski, I purchased a used STS80mm USED on ebay one yr. ago from a fellow in the US (I live in Canada) unfortunatly it fell over and busted into several pieces, I sent it to the Can. dealer (Kindermann Canada.) they had to send it to Austria for repair, 5 wks later I received it back in perfect condition (I sent it without lens covers just in case they got lost) they sent it back to me with new lens covers! Plus a lens cloth and manual (which I did not get when I originally purchased) The entire REPAIR BILL WAS ZERO!!!!! the only cost to me was the original shipping $15.00. Now here is a company that stands behind their product, Good Birding, Michael Woertman, Bragg Creek, Canada.

 

Marmot

Well-known member

• Aug 11, 2004

• #2

Excellent P.R. for this company.

Now all I need is the money to afford one.

 

G

gusford

Well-known member

• Aug 11, 2004

• #3

Marmot said:

Excellent P.R. for this company.

Now all I need is the money to afford one.

Click to expand...

I have an old milk bottle and somecardboard tube - perhaps they'd turn it into a decent scope for me!!

 

CJW

Hit-and-run WUM

• Aug 11, 2004

• #4

gusford said:

I have an old milk bottle and somecardboard tube - perhaps they'd turn it into a decent scope for me!!

Click to expand...

That's the equivalent of sending them a Leica and getting a Swaro' back!

 

R

rogerscoth

Well-known member

• Aug 11, 2004

• #5

CJW said:

That's the equivalent of sending them a Leica and getting a Swaro' back!

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You Island people do like to throw the gauntlet - surrounded by your sea-water defence system!
(I have a Swaro.)

Roger

 

Andrew

wibble wibble

• Aug 11, 2004

• #6

Excellent service from Swaro!

 

CJW

Hit-and-run WUM

• Aug 11, 2004

• #7

rogerscoth said:

(I have a Swaro.)

Click to expand...

So do I

 

John N

Well-known member

• Aug 11, 2004

• #8

Excellent service. Glad I managed to save for one.

 

Andy Bright

Administrator

Staff member

• Aug 11, 2004

• #9

Excellent service, I have heard of similar stories of broken scopes being replaced/fixed at no cost. Although some people attack the prices charged for top european optics, some of this can be justified by the incredible back-up offered by these companies.

 

Kevin Mac

Just sleeping

• Aug 12, 2004

• #10

Wow! That is amazing. I may hold off on purchasing extra insurance for my new st80hd. Although theft may be another matter.

 

Reader

Well-known member

• Aug 12, 2004

• #11

I have just purchased the new STS80 HD and it is good to see a write up like this. It helps justify the cost of the scope.

 

Hanno

Ho Ho Ho

• Aug 31, 2004

• #12

Only saw this thread after coming back from my hols. I am currently on the market for a Swarovski scope. Apart from the quality, I have always been impressed with their customer services. I had to send in my bins (from Vietnam, no less) to Austria, after I damaged one of they eye pieces (don't ask!). No questions asked, a couple of weeks later the bins were DHL'd back to me at 0 cost.