Swaro improvements report (1 Viewer)

[yves0071]

Dear Colleagues,
I contacted recently Swaro customer service for proposing improvement on their equipment.
I have been astonished that they respond that they do not accept any ideas or improvement proposal from customers (for legal reason)!!!.

If I do such response in the company I am working with, I could loose my job!!!
:C:C:C

 

[wllmspd]

Anyone with ISO9001 has to have a complaints procedure and demonstrate continual improvement. I would welcome suggestions, whether they are taken up and how they are used is up to the company (ensure non IP issues for instance). Doesn’t help cultivate a relationship with customers....

Peter

 

[Vollmeise]

Dear Colleagues,
I contacted recently Swaro customer service for proposing improvement on their equipment.
I have been astonished that they respond that they do not accept any ideas or improvement proposal from customers (for legal reason)!!!.

If I do such response in the company I am working with, I could loose my job!!!
:C:C:C

What a POOR reaction. Thanks for sharing!

 

[jan van daalen]

Yves,

Could you share us the suggested improvement?

Jan

 

[yves0071]

Yves,

Could you share us the suggested improvement?

Jan

Hi Jan.
Unfortunatelly not. I cannot disclose the content of the improvement as i am not covered yet by any patent.
Nevertheless I will accept to sign a NDA / secrecy agreement with swarovski if the decide to respond to my offer.
Regards
Yves

 

[forent]

Okay, that sounds to me as if you did not only want to suggest some improvements without obligation, just as many customers do.
Instead, it seems to me that you tried to *sell* your idea to Swarovski but they refused. Am I right? If so, their response is only fair IMHO: eventually, it's their decision whether and why they accept your offer or not.

 

[yves0071]

Hi,
In reality, I do not want to disclose ideas for free to large & profitable companies.
I can propose ideas. Then companies can accept or not.
Usually, we have a discussion, explaining roughly the concept and then , if the company is interested, we sign a NDA/ confidentiality agreement. Then, if they find the idea interesting to develop (because they do not have such system, we discuss an agreement and I sell the the concept. The value can be in money, equipment, ...
It is basically quite simple: Companies are free to accept (or not) the second steps but I am still surprise that Swaron is not open at all (even before discussing any kind of agreement).
Ok no Problem! Kowa and Leica could use my concept. :t:B
Best regards
Yves

 

[forent]

(...) Ok no Problem! Kowa and Leica could use my concept. (...)

That's good news! As many of us await eagerly some innovative or at least updated products from these leading manufacturers your valuable input could promote the competition in the sport optics market.