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Terrible Swarovski customer service for NL coating failure - No response for a month, then a $50 charge for expedited service (1 Viewer)
- Thread starter John919
- Start date
GrumpyBuzzard
Well-known member
Thanks that's useful info
Mike Crawley
Emeritus President at Burnage Rugby Club
A couple of years ago, Swarovski charged me £300 for a new objective, new tube (dented when I took a tumble) and re-armouring the whole binocular.
Not "like for like" with your potential problem, but suggests that they won’t try to take advantage.
Not "like for like" with your potential problem, but suggests that they won’t try to take advantage.
My 8x30 SLC had dust incursion (I bought them in 1989). Called sona, got an rma, sent them in for repair in Feb 2025, received them back about a 6 weeks later. There were 3 full
Pages of parts replaced, including all new glass, rings, armour, everything! So after 33 years of use in the desert I got back mkiii’s with of course the latest coatings for my old mkii’s. Couldn’t be happier.
Pages of parts replaced, including all new glass, rings, armour, everything! So after 33 years of use in the desert I got back mkiii’s with of course the latest coatings for my old mkii’s. Couldn’t be happier.
