From what I have seen on this forum, he would not be walking in to an understanding clientele who is willing to reason.
Really? I've been on this forum off and on for a bit and I haven't seen many if any examples of what you are talking about. Let's remember that this company would not answer the phone to respond to customers that they had made promises to. Are they supposed to be happy with that? In my world actions speak more to the truth than what someone has been saying. I would at least have put up a phone message saying something, anything, rather than just ignore everyone and walk away. I never wanted a pound of flesh even though I lost a promised lifetime warranty. I would like to know what happened however. That seems little to ask.