I’ve a pair of 8x32 Ultravid HDs in a rather fetching green colour. However, whilst optically excellent, there’s a problem with the focuser. There’s a bit of play in both directions, before the mechanism starts to work. This obviously isn’t a huge problem, but it’s enough to be noticeable, and the fault isn’t present in my black 8x32 Ultravid HD Plus.
I sent them to Portugal for repair, and they came back the same as before, with nothing apparently done to them (although they were beautifully packaged, with a new quality certificate). I expressed my disappointment and sent them again, this time naively thinking that Leica would sort out the problem.
I received them back last Saturday, and the fault is actually WORSE than before! The focusing knob now has really noticeable play in both directions. I’ve told Leica that I’ve no faith in their Portuguese facility, and I want them inspected and repaired at head office in Wetzlar. Email sent on Saturday, no reply so far.
I’d be interested to hear your thoughts/experiences.
I sent them to Portugal for repair, and they came back the same as before, with nothing apparently done to them (although they were beautifully packaged, with a new quality certificate). I expressed my disappointment and sent them again, this time naively thinking that Leica would sort out the problem.
I received them back last Saturday, and the fault is actually WORSE than before! The focusing knob now has really noticeable play in both directions. I’ve told Leica that I’ve no faith in their Portuguese facility, and I want them inspected and repaired at head office in Wetzlar. Email sent on Saturday, no reply so far.
I’d be interested to hear your thoughts/experiences.