Have you seen the post on our site about ROAMER (Ridiculously Over-engineered Accurate Measure of Eye Relief)? That piece of equipment obviously wasn't created to measure eye relief, it's our hinge-pin pusher (now doing double-duty). Why would we invest in something like that if we're not capable of rebuilding our binoculars? 24 years in business, we can fix anything we've ever sold (many are still in use). Now due to labor costs, it may not make sense to repair the lower-end models- hence our Lifetime Exchange Program. But certainly for the higher-end models, especially so our XL Series binocular telescopes, we almost always repair, not replace.Yes, they just do a few simple tests that you could do your self like checking the collimation and the focuser play and if they fail them they just replace the binocular. They can't actually repair the binocular like Swarovski, Leica or Zeiss can or totally refurbish it like they have done with some members older model binoculars. They don't have the capability because they don't have any replacement parts or the motivation to do it because the binocular is not worth refurbishing. It is just cheaper to replace it, because it is worth so little. The MIC knockoffs are just disposable binoculars and when they break you buy a new one or replace it.