lestat
Penguin fan
Thanks for the advice. I haven't had the need to use Swarovski service yet, but from what I hear around me their support is great over here. I usually buy local, the biggest bird watch organization is located less than 10 miles from my home and they also happen to be the largest sellers in binoculars and telescopes in the Netherlands, Belgium and Luxemburg (Benelux)
But they dont carry the new tripod head yet, and a tripod head is not the same as glass. I think camera gear shops usually have a wider selection in tripods and tripod heads.
For what it's worth (to display the support from that large local store), I carried the leica head with me while trying for a new tripod bag. They noticed I had replaced a screw for the aiming arm (not sure if that's the right term, but its the stick you use to aim your scope). So they went to their own supply room, mind you this model was no longer for sale when I bought it, since I bought the last one in 2012, and they gotten a replacement screw for mine. Apparently they had one still in store in case spare parts were needed (or temp replacement?). Gotten it free of charge. Very nice.
Anyway none of that tells me what to expect from swarovski, but I've yet to meet someone who has had a bad experience with them. the best customer support is the one you don't need
But they dont carry the new tripod head yet, and a tripod head is not the same as glass. I think camera gear shops usually have a wider selection in tripods and tripod heads.
For what it's worth (to display the support from that large local store), I carried the leica head with me while trying for a new tripod bag. They noticed I had replaced a screw for the aiming arm (not sure if that's the right term, but its the stick you use to aim your scope). So they went to their own supply room, mind you this model was no longer for sale when I bought it, since I bought the last one in 2012, and they gotten a replacement screw for mine. Apparently they had one still in store in case spare parts were needed (or temp replacement?). Gotten it free of charge. Very nice.
Anyway none of that tells me what to expect from swarovski, but I've yet to meet someone who has had a bad experience with them. the best customer support is the one you don't need