I recently bought a Swarovski stay on case for my scope. Having had it only a short while i managed to ruin the carrying strap (don't ask). I contacted Swarovski UK, explained what i'd done and asked whether i could order another. I was told that there may be some in stock and if this was the case i'd receive it in the next few days. If not, one could be ordered from Austria and i'd get it within a couple of weeks. Having supplied my name and address this then appeared to be the end of the conversation and the lady on the phone was saying her goodbye's and about to hang up. I thought it a bit odd that i'd not been given a price or asked to hand over my credit card details so i thought i'd better ask how much it was in order to initiate proceedings. No charge was the answer, not even for postage. The strap turned up the next day having been sent out first class.
Now thats what i call service. A lesson in how to promote brand loyalty.
Graeme B
Now thats what i call service. A lesson in how to promote brand loyalty.
Graeme B