Vortex VIP warranty on secondhand instruments? (1 Viewer)

[Saxatilis]

Dear forumers

last december I have purchased from a private in Milan a secondhand Vortex Kaibab HD 15x56 of which am very fond.

I wonder if the Vortex VIP warranty can be transferred with no problem to the secondhand optics and therefore to the subsequent owners.

Can someone give me details on this?

Thank you
Luca

 

[ptickner]

You should be covered. I pulled this off their website (and highlighted your answer):

Our VIP warranty is about you, not us. It's about taking care of you after the sale.

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods, and monoculars.
•Unlimited Lifetime Warranty
•Fully transferable
•No warranty card to fill out
•No receipt needed to hang on to

If you ever have a problem, no matter the cause, we promise to take care of you.

 

[TFM70]

From the Vortex web site


"Our VIP warranty is about you, not us. It's about taking care of you after the sale.

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods, and monoculars.

Unlimited Lifetime Warranty
Fully transferable
No warranty card to fill out
No receipt needed to hang on to

If you ever have a problem, no matter the cause, we promise to take care of you.

Note
The VIP warranty does not cover loss, theft or deliberate damage to the product."

Sounds like you are covered.

 

[Saxatilis]

Ptickner, TFM 70
thank you for you answers.
Good news for me if the VIP warranty is fully transferable:t: !
Luca

 

[HighHunter1232]

Vortex is famous for their awesome warranty and customer service. I have never read about a bad experience with them. Yes, its transferable.

 

[LRL]

Has any european Vortex user had to use the warranty? In this case , would the product have to be sent to the USA for repairs?If this is the case , who pays for the shipment?

Thanks in advance

 

[SGBirder]

Has any european Vortex user had to use the warranty? In this case , would the product have to be sent to the USA for repairs?If this is the case , who pays for the shipment?

Thanks in advance

Not from Europe but I sent mine to their warranty team based in UK. Shipping there at my own cost. Return shipping covered by Vortex

 

[LRL]

Thank you very much!!