Yeah its nice some folk can still repair old things...the zeiss binos were my late fathers, he had them nearly all my life, poor communication from the repair guy, has lead to this thread. I cant help that and potentially neither can he...but i dont run a business saying i can repair binoculars.I run a roofing company and we make sure we contact our customers.FTR, I get it, and poor communication is frustrating. Just saying im glad such shops still exist !
I hope it was indeed an e-mail glitch and all turns out well ;-)