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SoSo Swarovski Service (1 Viewer)
- Thread starter Ankac
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Nobody cares. Your language and behavior was not good either.
Q.E.D. You are now on my ignore list as well.
tenex
reality-based
You hardly even know Jan yet. Who's arrogant here, Mr M.A.? Are you learning anything at all from the reactions you provoke?
tenex (PhD)
I did not provoke anybody and it is the other way around.
Conndomat
United States of Europe
Hallo,
I can confirm that, I had to send my FL 10x56 to Zeiss three times, after which it was perfect!
The people at Zeiss always treated me politely and tried to help.
People, people, mistakes happen everywhere, a face-to-face phone call with the technician in charge can work wonders.
Sometimes things take a little longer, but in the end everything always turned out fine at Zeiss and Swarovski.
Just my 2 cents,
Andreas
Thanks for sharing your experience. Zeiss also has 5 year no fault policy!
jan van daalen
Well-known member
PYRTLE
Old Berkshire Boy
Are you confident they "assemble" new Swarovski binoculars in North America or perhaps you meant service and repair before reassembling?
I have read both your recent threads regarding the x 12 SLC and x 12 EL. You've been unfortunate with both units and Swarovski's attempts at rectifying the issues you've listed wish is really bad luck. I agree that high end products should be fault free whether cars, optics or other goods. I am fortunate to have toured the Leica, Swarovski and Zeiss European factories some 15 years ago so have experience of the processes and facilities.
Puzzling for me is that you highly praise other brands such as Meopta, Kowa and Zeiss Conquests and have not yet had any issues with these makes.
It's a pity you have not received much support on this or other forums but good luck with your endeavours.
I'm trust you'll keep us updated.
Come on chaps, the OP has every right for his bins to be exactly the same as everybody who has these. He might be a bit fussy and he has every right to be. What I can't get my head around is, binoculars seem to be returned to the the customer with faults that can be seen when the are inspected by the owner.
I'm not just talking about Swarovski, but others who have them serviced or repaired, and sent them straight back because they can see the repair has not been done properly.
I'm not just talking about Swarovski, but others who have them serviced or repaired, and sent them straight back because they can see the repair has not been done properly.
tenex
reality-based
I have a hard time understanding that myself, either in cases where the indicated problem hasn't really been corrected, or when new ones have been introduced. And then again, other (most) repairs come out beautifully and customers are thrilled. It's as if there's just no quality control step in the process, even with alpha brands, which given the cost involved seems just silly.
hello Sir,
I am 100% sure that Swarovski z3 , z5 and non illuminated z6 scopes are assembled in USA. I not sure about if any binoculars are assembled in USA but they all are serviced here. This video tour of SONA shows they don’t have controlled environment but a small repair shop:
I am assuming that there facility is up for cleaning or upgrade. Maybe staff needs training etc.
I have had over 8 swaro products and have had issues with two, only when they went to service in SONA. My scope that went to Austria was serviced very nicely. I think Austrian service center have so called white rooms but SONA does not.
I have used and inspected one sample of zeiss conquest binoculars and used to own a zeiss victRoy HT scope. Both flawless.
I had issues with Meopta in the beginning like 3 years ago , so I reached out to them but since then I have owned 4 to 5 meopta products and they have been very clean and well put together. I still own s2 spotter and have placed order more riflescopes which will be arriving shortly.
I have only handled Kowa’s at the dealers but they are nice and clean as well.
I think Swarovski products are the absolute best and will continue to buy them but I am losing confidence in the SONA repair and warranty.
Today I was packing my SLC 15x56 to be sent back to SONA, so I was just inspecting it again and found a long scratch in the lens that was just replaced! Please see attached picture.
I am surprised how people on this forum tried to put me down and called me names but I am just sharing my experience here. I don’t want to offend anybody but have the right to defend mysel.
Thanis
Attachments
Please look at the picture of the new lens Swarovski installed. It is already scratched!
PYRTLE
Old Berkshire Boy
BF is not a hunting forum so I and others dont have any interest or knowledge on those rifle scopes - that I'm afraid is not in my interest. I'm amazed you hadn't noticed, nor previously mentioned that long scratch earlier upon examining the binocular upon it's return ( one can hardly miss it ), and that the Swarovski service department would not have picked up that scratch! It's amazingly obvious, and almost unbelievable. As I said earlier, good luck with achieving satisfaction with your problems. Goodnight from England.
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This newly found scratch is only visible if I fog up the binoculars. I had not done that earlier because I was just concentrating on the dust.
Here is my video review I did few weeks ago, I am highly impressed by the 8x56 SLC. I loved the 15s too just this small hiccup made the experience sour.
Thank you for your support
Trying to avoid the controversy that's been expressed here and there. I've recently had some email and parts shipment dealings with Swarovski North America. My experience was more representative of the usual glowing report.
Something said by 2 different agents, in multiple emails, seems like something that may be relevant. A year into it, have we forgotten Covid? Both the agents described working remotely. Because of that they were unable to respond to a question, I had as they couldn't put there hands on things in the ways they could've in the past. Dawns that maybe, just maybe, all Swarovski service is effected in similar ways. Quite possibly there's less personnel, with more working remotely. Can we imagine parts availability issues? What we customers are experiencing, and reporting here, may not be a general degradation in Swaro service but a temporary situation do to a worldwide reaction to Covid...
Seems fair to think that, and give em a chance.
G'Tom
Something said by 2 different agents, in multiple emails, seems like something that may be relevant. A year into it, have we forgotten Covid? Both the agents described working remotely. Because of that they were unable to respond to a question, I had as they couldn't put there hands on things in the ways they could've in the past. Dawns that maybe, just maybe, all Swarovski service is effected in similar ways. Quite possibly there's less personnel, with more working remotely. Can we imagine parts availability issues? What we customers are experiencing, and reporting here, may not be a general degradation in Swaro service but a temporary situation do to a worldwide reaction to Covid...
Seems fair to think that, and give em a chance.
G'Tom
ticl2184
Well-known member
What the xxxx is happening with quality control in Absam...
See my post . I've got a scratch or dust on the focusing element...Plus the rubber armouring hasn't been stuck down properly.
Cheers
Tim
Tim, I saw that, (as well as Ankac's). Those contributed to what I wrote here. We've now got several of these threads discussing the same thing, inferring some sort of company decline. Is that fair? All refer to service within the past year. It doesnt seem a bridge too far to suggest Covid has messed with everything and we ignore that, blame individuals and companies for things that may not be fair.
Tom
Sure sir. You could be right. We should give them a chance but they should not get rude and say dust is normal and does not affect functionality. If my non trained eye can see the issues then why cant they inspect before shipping them back. If mistake happened(it is ok) then accept it and try to fix it. It will take them only an hour to service it. No big deal.
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